Thanks for reaching out to us on HP Support Forums. 🙂 I came across your post and would like to help.
I understand that you have an HP ENVY 4520 All-in-One Printer. I read that the Letter-sized photo paper constantly jams in the printer. The 4x6 photo paper and the letter size copy (plain paper) print fine.
To provide an accurate resolution, I need a few more details:
Please try to make a copy using the Letter-sized photo paper and check if it copies well.
Also, check if the print settings and ensure that the correct paper type and paper quality is selected from the print application.
Meanwhile, I recommend you to perform the following steps to isolate the issue and arrive at a fix:
Disconnect the power cable from the printer while the printer is still ON.
Disconnect any other cables if connected the printer.
Press and hold the printer’s power button for 15 seconds.
The printer should be directly connected to the wall outlet and not to a surge protector. Reconnect the power cable to print and the printer should power ON by itself. If the printer doesn’t power ON then please manually power it ON.
I checked the paper-handling specifications and found that the Letter-sized photo paper is supported by the printer (Source: Paper-handling specifications)
I suggest you to perform the steps as described in detail from this link to clear the paper jam issue.
I sincerely hope this fixes the issue. Let me know the outcome. Cheers! 🙂
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