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JGS2006
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Lockups and trouble during start up

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HP PSC 2410 Photosmart
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During start up printer makes clicking noise from the scanner bar for about 2 minutes while the ink and bar below all sort themselves out but the screen freezes at boot splash and doesn't get past it.

 

Please help.

Thank you

 

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A4Apollo
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Hi! @JGS2006, Thanks for stopping by HP forums!

 

I understand when you turn on your printer the screen freezes at splash screen.

 

Don't worry I'd like to help you out.

 

Did you make any changes to your printer?

 

Please try the steps recommended below.

 

In some cases, removing the ink cartridges and resetting the printer can clear the error message.
Turn on the printer.
Wait until the printer is idle and silent before you continue.
Disconnect the USB cable from the rear of the printer. If your printer has a network or wireless connection, leave it connected.
Remove the ink cartridges from the printer.
With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.
Wait at least 60 seconds.
Plug the power cord back into the wall outlet.
   NOTE:
HP recommends connecting the printer power cord directly to a wall outlet.
Reconnect the power cord to the rear of the printer.
Turn on the printer, if it does not automatically turn on.
The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
Reinsert the ink cartridges, and then close the ink cartridge access door.
If you receive a prompt to print a calibration page, do so.
If you disconnected the USB cable, reconnect it to the rear of the printer.
Try to print.

 

 

If the issue still persists after trying out the steps. Try performing a semi full reset on your printer and check if it helps.

 

Since the steps to perform semi full reset is confidential I will send you the steps in a private message. Please watch your inbox for more information.

 

Even after performing semi full reset on your printer, if the issue still persists. It is a hardware issue, please contact HP support for service options.

 

Link to contact HP.

 

 

 

 

Let me know if this helps!

Have a pleasant day ahead! 🙂

A4Apollo
I am an HP Employee

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