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tvj
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Loss of black and blue print

HP Recommended
Model A809a printer
Microsoft Windows Vista

 

Hi,

I have an HP Office JetPro 8000, model A809a printer. It was working fine then suddenly quit printing black and blue ink.

The cartridges are new HP and are not expired. I tried some other cartridges to see if the new ones were defective without success.

There are no error messages or blinking lights, or constant lights either. I ran the clean printheads option several times, and also align printheads.

I followed instructions on how to manually clean the printheads. Nothing seems to work.

Any ideas on what I can do?

Thanks for your feedback.

Tim 

 

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Jeet_singh
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HP Recommended

Hi @tvj,

 

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for the First Time Here? Learn How to Post and More.

 

As I understand you are having printing issues on your HP OfficeJet printer. Don't worry as I have a few steps to help you get through this concern,

 

Let's start off by performing a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.

Remove all the ink cartridges and then try to perform a hard reset on the printer.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Now insert the ink cartridges and then try to print a test page and check if it works.

 

Let’s first try and make a “photocopy” to determine whether the issue is with the printer or not. Place a document on the scanner glass and choose “Copy” option. If the printer is making a good copy, then the printer hardware is fine.

 

Next thing, I would suggest here is to Print and evaluate a Print Quality (PQ) Diagnostic page - and check for defects,

 

For more details, please follow the steps suggested in the support document for - Troubleshooting Print Quality Issues

 

If you have followed the steps suggested in the support document and still having the issue, I would suggest you contact our HP phone support for available service options. If your product is out of warranty, please choose paid options to get the tech support number.

 

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone numberCase number and phone number appear.

They will be happy to assist you immediately.

Keep me posted for any other assistance,

 

If the information I've provided was helpful,

give us some reinforcement by clicking the solution and kudos buttons,

that'll help us and others see that we've got the answers!

Good Luck.

Jeet_Singh
I am an HP Employee

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