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Tutor
Posts: 11
Member Since: ‎05-12-2012
Message 1 of 5 (822 Views)

Lost "Printer Assistant" for Photosmart 7520 - Windows Home 7 - 64bit.

Have uninstalled and reinstalled software from online (with original disc, as recommended).  Still lost.

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Provost
Posts: 19,452
Member Since: ‎01-03-2011
Message 2 of 5 (798 Views)

Re: Lost "Printer Assistant" for Photosmart 7520 - Windows Home 7 - 64bit.

Hi,

Uninstall the software from the start menu, then download and install the latest software below:

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-108670-2&cc=us&dlc=en&lc=en...

 

If you're still unable to access the Printer Assistant, please let me know what happens when you click on the HP Officejet 7520 icon on your desktop or under All Programs > HP Photosmart 7520 folder.

 

Shlomi

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Tutor
Posts: 11
Member Since: ‎05-12-2012
Message 3 of 5 (793 Views)

Re: Lost "Printer Assistant" for Photosmart 7520 - Windows Home 7 - 64bit.

My face is red!  I didn't notice that HP put another icon on my desktop.  The Assistant was there from the time I reinstalled, and the old icon wasn't usuable.  Thanks for the reply, anyway.

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Provost
Posts: 19,452
Member Since: ‎01-03-2011
Message 4 of 5 (784 Views)

Re: Lost "Printer Assistant" for Photosmart 7520 - Windows Home 7 - 64bit.

No reason for a such... most important that the issue no longer take a place and you are up and running again!

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Student
Posts: 1
Member Since: ‎11-01-2014
Message 5 of 5 (667 Views)

Re: Lost "Printer Assistant" for Photosmart 7520 - Windows Home 7 - 64bit.

I have uninstalled and reinstalled multiple times.  Also have followed the directions in the article.  Still, the Printer Assistant does not work.   When I click on the icon, nothing happens.  When I open the file location and click on the file, nothing happens.  No error message or anything.....???

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