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GinoCarbo
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Lost sight of Photosmart C5180 All-in-one to my Mac

HP Recommended
Photosmart C5180 All in one
Mac OS X 10.11 El Capitan

I use an iMac (2015) with OS X El Capitan (10.11.6), which has always worked fine with my HP Photosmart C5180. It has now stopped seeing the printer. I have tried changing USB ports on hub, and also plugging straight into my iMac. I have tried re-booting both machines, and i have also purchased a new printer USB cable. I have also tried re-setting Printers and re-loading....nothing. Any other ideas would be much appreciated?

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Rainbow23
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HP Recommended

Hi @GinoCarbo,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you.

I understand that you are unable to find your HP Photosmart C5180 All-in-One Printer which is connected via USB cable.

 

This issue could occur the printer is offline.

 

Let's go through a few steps to troubleshoot this issue.

 

And here's the step by step guide for you in the link: 'Printer Offline' or 'Printer Not Responding' Message (Mac)

 

Let me know how this works.
 

You have a good day ahead.

Rainbow23
I am an HP Employee

If you found this post helpful, you can let others know and also show your appreciation by clicking the Accept as Solution button, Thumbs up" button!

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