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Honor Student
Posts: 2
Member Since: ‎03-04-2014
Message 1 of 2 (190 Views)

Lost the hpeprint after upgrade

[ Edited ]
Hi i have lost access to my HP eprint account. I recently upgraded my printers software and can no longer access my hpeprint account. It is advising me to recreate a new email address. I have sent very important documents to my account and am concerned that it has gone to someone else. How do i get back access to the email address i created. I don't want to create a new one.
0 Kudos
Posts: 1,544
Member Since: ‎02-24-2011
Message 2 of 2 (143 Views)

Re: Lost the hpeprint after upgrade

Hi there, when you say ePrint account are your referring to the printers ePrint email address or to your login details for your ePrintCenter or HP Connected account? Either way upgrading your printers software shouldn't have made any difference to your use of the ePrint service as it is independent of the software drivers installed on your PC/Mac.


If web services were removed from the printer then the email address associated with that printer becomes obsolete. Any documents sent to that email address for printing in the interim will not be completed but there is no way they can end up printing to someone elses printer if that's your concern.


Hope this information helps but post back if I've misinterpreted your issue. 





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