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09-15-2011 09:38 AM
HAVE M3035 MULTIFUNCTION COPIER/FAX WHEN COPYING DOCUMENT THROUGH FEEDE, SOLID BLACK LINE ON LEFT. DOES NOT HAPPEN WHEN I COPY FROM GLASS. HOW DO I CLEAN OR REMOVE THIS. HAVE CHANGED TONER.
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09-15-2011 09:59 AM
Not sure for that model, we have 200 printers here and every time this happen it's caused by this, never a hardware issue just dirt.
The reason it happens makes sense. The ADF parks the scanner bulb in one spot then draws the paper over the bulb's location, if there is dirt there it means the entire document gets the streak from top to bottom.
09-15-2011 10:58 AM
You shouldn't need to, if it's like all the ones we have there is a section of the scanbed directly to the left of the letter sized area. Thats the area that needs to be cleaned. I think there's a couple of units where you need to lift the document feeder since it's attached to the scanbed but it's specifically designed to be servicable by the enduser, no screendrivers required. Directly above that area is a small white stripe of plastic that that should be cleaned as well. I looked but can't find a picture of it anywhere.