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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-13-2017 07:03 PM

HP Recommended
Product: 7640 e
Operating System: macOS 10.12 Sierra

HP pushed an instant ink update that MESSED up my printer! Now while it is on line it shows its NOT and asks to be updated. Saying YES just tkes you back to the update question!! This is a major F Up! Support SUCKS as there is no easy way to get to anyone without PAYING!!! Why the hell do I pay monthly to have to PAY MORE to get help with there screw ups!

 

HP you know how to get hold of me so DO IT! and FIX my printer or SEND me a new one for messing it up with this POOR (being nice) forced update!

2 REPLIES 2

‎05-16-2017 12:17 PM

HP Recommended

Hi @Indyd, 

 

Welcome to the HP Support Forum. I hope you find your time here helpful. 

 

I see that you're encountering some connectivity issues when using your HP ENVY 7640 e-All-In-One Printer. I would like to assist you with this. 

 

Instant Ink is an ink subscription service and has no software component, so any sort of firmware or software updates you may have noticed would not have originated from your subscription. I would like to review your account to further diagnose the nature of this connectivity issue. Accordingly, I am sending you a private message. If you're not sure how to check your inbox messages, this post has instructions. 

 

If I have helped you resolve the issue, feel free to say "You rock!" by clicking the 'Thumbs Up' icon below and clicking to accept this solution. 
 
Thank you for posting in the HP Support Forum. Have a great day!

E-roq
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “thumbs up" button!

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‎05-19-2017 11:20 PM

HP Recommended

The PRINTER clearly says an update is needed or instant ink will no longer function! 

So your reply is NOT correct or helpful!

 

FIX the problem!

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