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- MFP M177fw won't load paper
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08-08-2015 03:26 AM
Solved! Go to Solution.
Accepted Solutions
08-20-2015 09:32 AM
Hi @ncm1,
Thanks for getting back to me.
I recommend performing the cleaning on the paper rollers multiple times, to see if it will get the paper moving.
Ensure that you're using the correct paper size and type and that you're not overloading the paper tray,
Paper handling- Manual
Paper handling input, standard
- 150-sheet input tray
Paper handling output, standard
- 50-sheet face-down bin
Maximum output capacity (sheets) Up to 50 sheets Duplex printing
- Manual (driver support provided)
Finished output handling
- Sheetfed
Media sizes supported
- Letter, legal, executive, 4 x 6 in, 5 x 8 in, 8.5 x 13 in, envelopes (No. 10, Monarch)
Media sizes, custom 3 x 5 to 8.5 x 14 in Media sizes, custom 76 x 127 to 216 x 356 mm Media types Paper (bond, brochure, colored, glossy, letterhead, photo, plain, preprinted, prepunched, recycled, rough), postcards, transparencies, labels, envelopes Media weight, supported 16 to 58 lb (bond) Media weights, supported ADF 16 to 24 lb
If the issue persist, contact HP.
Contacting HP for service in all countries/regions except Asia Pacific.
First, go to Check your product warranty to check your printer warranty status, and then go to Contact HP Support to find an authorized service dealer or to schedule a repair.
Repair fees might apply for out-of-warranty printers.
What you can do, is use the following link to create yourself a case number, then call and it may help speed up the call process:
Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click on: HP contact options - click on Get phone number
Case number and phone number appear.
Good Luck!
Drakster
I work on behalf of HP
If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “thumbs up" button!
08-10-2015 03:38 PM
Hi @ncm1,
I understand you're unable to print due a paper jam and now the printer will not feed paper correctly. I would be happy to look into this with you.
Was the jam in the document feeder (ADF) or the paper tray?
I would try the steps within these guides:
- 'Original Jam: Clear jam, and then press OK' Displays for the HP Color LaserJet Pro MFP M177fw Prin...
- Solve Paper Feed or Paper Jam Issues
Please respond to this post with the result of your troubleshooting. I look forward to hearing from you. Good Luck! 🙂
Drakster
I work on behalf of HP
If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “thumbs up" button!
08-20-2015 05:03 AM
08-20-2015 09:32 AM
Hi @ncm1,
Thanks for getting back to me.
I recommend performing the cleaning on the paper rollers multiple times, to see if it will get the paper moving.
Ensure that you're using the correct paper size and type and that you're not overloading the paper tray,
Paper handling- Manual
Paper handling input, standard
- 150-sheet input tray
Paper handling output, standard
- 50-sheet face-down bin
Maximum output capacity (sheets) Up to 50 sheets Duplex printing
- Manual (driver support provided)
Finished output handling
- Sheetfed
Media sizes supported
- Letter, legal, executive, 4 x 6 in, 5 x 8 in, 8.5 x 13 in, envelopes (No. 10, Monarch)
Media sizes, custom 3 x 5 to 8.5 x 14 in Media sizes, custom 76 x 127 to 216 x 356 mm Media types Paper (bond, brochure, colored, glossy, letterhead, photo, plain, preprinted, prepunched, recycled, rough), postcards, transparencies, labels, envelopes Media weight, supported 16 to 58 lb (bond) Media weights, supported ADF 16 to 24 lb
If the issue persist, contact HP.
Contacting HP for service in all countries/regions except Asia Pacific.
First, go to Check your product warranty to check your printer warranty status, and then go to Contact HP Support to find an authorized service dealer or to schedule a repair.
Repair fees might apply for out-of-warranty printers.
What you can do, is use the following link to create yourself a case number, then call and it may help speed up the call process:
Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click on: HP contact options - click on Get phone number
Case number and phone number appear.
Good Luck!
Drakster
I work on behalf of HP
If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “thumbs up" button!
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