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ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
ASHTYN_DANCE1
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MY BRAND NEW OFFICEJET pro 6975will not print black-tried alignment-cleaning heads-test page

‎05-09-2017 11:57 AM

HP Recommended
Product: officejet pro 6975
Operating System: Mac OS X 10.11 El Capitan

MY BRAND NEW OFFICEJET pro 6975will not print black-tried alignment-cleaning heads-test page

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Rainbow23
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‎05-11-2017 12:08 PM

HP Recommended

Hi @ASHTYN_DANCE1,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you out.

I understand that you are unable to print in black from your HP OfficeJet Pro 6975 All-in-One Printer.

 

This issue could occur if the nozzles of the printhead that print in black are damaged or not working.

 

Don't worry as I have a few steps that should help fix this issue.

 

And here's the step by step guide for you in the link: Color or Black Ink is Not Printing

 

Let me know how that works.

 

You have a good day ahead.

Rainbow23
I am an HP Employee

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