cancel
Showing results for 
Search instead for 
Did you mean: 
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
MAGGIE19
New member
1 0 0 0
Message 1 of 2
187
Flag Post

MY ENVY 5640 WILL NOT COPY ( PREVIEW OK WILL SCAN AND PRINT FORM PC)

HP Recommended
ENVY 5640
Mac OS X 10.8 Mountain Lion

Hi 

I am able print and scan and get a print preview   I have plugged straight into wall. I have run the diagnostic test and rebooted and reinsatled software  

Please can you advise

thanks  you 

maggie 

0 Kudos
1 REPLY 1
Jeet_singh
Retired
Retired
21,068 21,032 1,398 2,343
Message 2 of 2
Flag Post
HP Recommended

Hi @MAGGIE19,

 

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for the First Time Here? Learn How to Post and More.

 

I see from the post that you are having issues with copying on your HP Envy 5640 printer. Don't worry as I have a few steps to help you get through this concern,

 

To provide you with an accurate solution, I'll need a few more details:

Does that Scanner bulb light up?

Does the scanner bar move when you open the lid & press the copy button?

Are you having issues copy from the printer or from the PC?

 

In the meantime, let's try to perform a hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.

 

Remove all the ink cartridges and then try to perform a hard reset on the printer.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Now insert the ink cartridges and then try to print a test page and check if it works.

 

Please respond to this post with the details and results of the troubleshooting steps for further assistance.

 

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world

Available and ready to help.

Regards,

Jeet_Singh
I am an HP Employee

0 Kudos
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation