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Grad Student
Posts: 236
Member Since: ‎09-04-2010
Message 1 of 3 (685 Views)
Accepted Solution

MY PRINTER WILL ONLY PRINT OFFLINE

I have a 309a HP printer and it will only print offline.  I have an HP computer, windows 7, 64 bit.  Can you help me and thank you so much.

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Accepted Solution

Re: MY PRINTER WILL ONLY PRINT OFFLINE

How is the printer connected - USB, wired LAN, Wireless LAN, bluetooth? Are there any error messages on the printer or computer screen?  Running the diagnostics at http://www.hp.com/go/tools may help resolve the issue.

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Provost
Posts: 29,586
Member Since: ‎11-17-2008
Message 2 of 3 (668 Views)

Re: MY PRINTER WILL ONLY PRINT OFFLINE

[ Edited ]

How is the printer connected - USB, wired LAN, Wireless LAN, bluetooth? Are there any error messages on the printer or computer screen?  Running the diagnostics at http://www.hp.com/go/tools may help resolve the issue.

Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button ------------V

If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Grad Student
Posts: 236
Member Since: ‎09-04-2010
Message 3 of 3 (661 Views)

Re: MY PRINTER WILL ONLY PRINT OFFLINE

You are truly a genius.  I followed your directions to the letter, installed a driver and now my printer is printing both offline AND online.  Thanks a million!

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