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SPNPLP
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Memory device error

HP Recommended
HP Pro 8620

My printer has been working fine until suddenly displaying a message " non responsive memory device" the memory device is corrupted or uses an unsupported format(such as NFTS) remove the memory device

 

 

i do not have any memory device inserted and have only been using the printer for photocopying so any ideas what to do please?

 

 Thanks

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DocCottle
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Hey @SPNPLP,

 

Welcome to the HP Support Forums!

 

I understand that your Officejet Pro 8620 e-All-In-One Printer is giving errors regarding a memory device. I can help you with that.

 

To start, make sure the printer is plugged directly into a wall outlet and not a surge protector. Once done, remove all cords from the back of the printer. Next, while the printer is powered on, remove the power cable from the back of the printer for one minute.

 

If the error message returns, the printer needs to be replaced. You can contact HP Support by clicking on this link and filling out the form at the bottom to discuss options based on your warranty.

 

Please let me know if this resolves your issue. If it does, please click on Accept Solution. If you appreciate my help, please click on the thumbs up icon. Both icons are below this post.

~DocCottle
I work on behalf of HP


Please click “Accept as Solution ” below the post that solves your issue to help others find the solution.

Please click the Thumbs up icon below to say “Thanks” for helping!
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robert82
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did you find a fix for your printer?

i do!

 

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