Ask questions. Help others.
The HP Community is here for you.
Post new question
Question
Reply
 
Note on archived topics.
This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here, or click on "Post new question" above and select the appropriate board.
Honor Student
Posts: 4
Member Since: ‎01-11-2014
Message 1 of 6 (579 Views)
Accepted Solution

Model 920XL Black HP inkjet Cartridge failure...

This is from simply twisting the orange cover over the ink release port and it began shooting out like crazy!!  The small foam-like insert was not there when this was removed so there was nothing to stop it from pouring out.  So when should I receive my check for a new Lane leather sofa???? 

 

IMG_7814 - HP 00 Black XL ink cartridge failure 2-sm.jpg

0 Kudos
Accepted Solution

Re: Model 920XL Black HP inkjet Cartridge failure...


I have forwarded your post to the right people for their review. You should hear back from someone shortly via Private Message on this forum.
View solution in context
Honor Student
Posts: 4
Member Since: ‎01-11-2014
Message 2 of 6 (577 Views)

Re: Model 920XL Black HP inkjet Cartridge failure...

Here is another view...

 

IMG_7815 - HP 920 Black XL ink cartridge failure 3-sm.jpg

Honor Student
Posts: 4
Member Since: ‎01-11-2014
Message 3 of 6 (574 Views)

Re: Model 920XL Black HP inkjet Cartridge failure...

and here is one showing that I didn't even take the top vent cover strip off...

 

IMG_7818 - HP 920XL Black Cartridge Failure 4 - Top Seal.jpg

Honor Student
Posts: 4
Member Since: ‎01-11-2014
Message 4 of 6 (573 Views)

Re: Model 920XL Black HP inkjet Cartridge failure...

and finally, the HP label proving this was a genuine cartridge...

 

IMG_7819 - HP 920XL Black Cartridge Failure 5 - Label.jpg

Retired
Posts: 2,881
Member Since: ‎12-05-2012
Message 5 of 6 (563 Views)

Re: Model 920XL Black HP inkjet Cartridge failure...


I have forwarded your post to the right people for their review. You should hear back from someone shortly via Private Message on this forum.


-----------------------------------------------------------------------------------

OrnahP
HP Support Forums Moderator


Smiley Happy Clicking the "Kudos Star" to the left is a great way to say thanks!
Smiley Happy When your problem has been solved, accept the solution by clicking "Accept as Solution" to help other members in the future!
Rules of Participation

Highlighted
Regents Professor
Posts: 8,708
Member Since: ‎11-27-2009
Message 6 of 6 (463 Views)

Re: Model 920XL Black HP inkjet Cartridge failure...

Just FYI, the tape marked Pull should be removed before twisting the orange shipcap. This ensures the cartridge is vented properly.

 

 

http://h30434.www3.hp.com/t5/Ink-Toner-Cartridge-Printhead-Issues/Correct-sequence-of-steps-to-insta...

 

 

Tab marked PULL.jpg    Twist shipcap.jpg

I am an HP employee.
I am speaking for myself and not for HP. Twitter: @Ciara_B_27
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation