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DavidT64
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My C4680 all=in-one printer keeps spitting out blank paper

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My C4680 all=in-one printer keeps spitting out blank paper either thru the copier or scan function. I have reinstalled the software multiple times w/o eliminating the problem.   My o/s is Win 7, 64 bit. HELP!

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ciars_d
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Hi, when you uninstalled and reinstalled your printer software, did you carryout a complete uninstall including reboot in between the uninstall steps (as prompted) ?

 

Please try once again, and use the following printer driver in the following link --> http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-68348-4&cc=us&dlc=en&lc=en&...=

 

Follow the steps as prompted within the install paying careful attention to ensure that:

 

  1. All previous install attempts are removed from your computer prior to starting this install
  2. USB cable is not connected until told to do so during the new install

 

--------------------------------------------------------------------------------

I am an HP employee.

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