I have just moved house and my Broadband speed is very slow. My Envy 4520 Printer is working normally but has started emitting two short pings regularly every 5 minutes. It has an adequate paper supply. What is the meaning of these pings?
A very warm welcome to the HP community. A very good day to you.
I understand that you have relocated and the broadband speed is very slow. I read that your HP ENVY 4520 All-in-One Printer works well. However, the printer emits two short pings after every 5 minutes.
To provide an accurate resolution, I need a few more details:
By pings, what do you mean? Could you elaborate a little more on what exactly is happening?
Is the printer asking for paper to be loaded? Or is there any other message?
Meanwhile, I recommend you to perform the following steps to isolate the issue.
Hard reset on the printer:
Disconnect the power cable from the printer while the printer is still ON.
Disconnect any other cables if connected the printer.
Press and hold the printer’s power button for 15 seconds.
The printer should be directly connected to the wall outlet and not to a surge protector. Reconnect the power cable to print and the printer should power ON by itself. If the printer doesn’t power ON then please manually power it ON.