My Genuine HP cartridges wont work in my printer

[KatyE]

I have bought a HP printer in Argos on the 4/10/15. (I know it is out of warranty). The printer has been working fine, however a month or 2 ago I bought more HP ink for it in Argos (I have only ever bought my ink there as I work there so ive always had genuine cartridges. The most recent ink i put in said it wasnt genuine, then i bought a new one and it is not working in it at all, it is asking me to replace it and i bought yet another one with the same message coming up. I have wasted so much money on this and would love some advice.

[Dvortex]

Hello, @KatyE - Hope you are well 🙂
 

Allow me to welcome to HP Support Forums! It is a great platform to get help from the community, get suggestions and find what has worked for others!

I understand that you are having trouble using genuine HP cartridges on your Envy printer. Do not worry, I’m here to help 🙂

I found a wonderful document which will help you fix this issue. Please follow the steps 1 – 6 here: http://hp.care/2pxOoZo

Also check this document for further clarity on this issue: http://hp.care/2pZoP0n

Please let me know if this resolves the issue, or if you require further assistance!

Good luck 🙂

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!