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Colin7
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My HP Envy 5646 rejects A4 HP glossy photo paper

HP Recommended
HP Envy 5646
macOS 10.12 Sierra

I have just recently purchased this printer and this is the first time I have tried to print a photo. The postcard size works ok but when I put in an A4 Glossy photo page and press the print button (having gone through the required procedures of portrait etc) the printer immediately rejects the glossy paper and prints on the standard paper. I have tried taking all the paper out and putting in the glossy photo paper only but it is still rejected.  

 

Any thoughts?

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Sizzlingsum_13
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Message 2 of 2
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HP Recommended

 

Hello@Colin7

May the Forums be with you!

 

I saw your post about the issues printing on HP Envy 5646 and wanted to reach out.

 

I'll be more than glad to help you out.

 

Don't worry as I have a few steps that should help fix this issue : Click here (Change the paper size, paper type, paper source)

 

Please complete the steps and let me know the outcome.

 

I'll be eagerly waiting to assist you with same,

 

Cheers 🙂

 

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

Regards,
Sizzlingsum_13
I am an HP Employee

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