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05-01-2017 04:39 AM
I have had the HP Envy for four weeks. Printouts were fine until about a week ago.
I can get prints from microsoft word, sage accounts, etc.. I can get printouts from every app, but not from emails, webpages, and not even from HP Help pages.
05-02-2017 01:41 PM
Welcome to HP Forums and Thanks for the post.
I understand that you are unable to print from your web browser or emails, but are able to print from Word.
Not to worry, I will be glad to help.
Do you have multiple printers installed on your computer?
Do you get any errors when you print emails or from web browsers?
May I know which browser you are using to print?
Request you make sure the correct printer is selected when you try to print from a web browser or email.
Even after selecting the correct printer if you are not able to print.
Please follow the procedure below to uninstall the printer and install it back on your computer and check.
The procedure might look complicated but will fix the issue you are facing.
Uninstall the printer from "programs and features" which can be accessed by doing a right-click on the Windows button (Please have the printer Off and disconnected during uninstallation.)
Check in device manager, if the printer is listed there, please delete it. (Right click on the Windows button to access device manager)
Go to devices and printers, select any printer listed there and you will get some options on the top.
Click on print server properties.
You will get a popup, click on the drivers tab and delete all the HP printer drivers listed there, if any.
Delete all the instances of your printer listed in devices and printers.
Restart the PC.
Once the PC is on the desktop, press Win + R, it would bring a Run dialog box,
Type %temp% in the run box and click Ok or hit the Enter button.
It would bring up the temporary files folder. Delete the files in the folder (You might not be able to delete all the files).
If possible, delete the printer from the registries using Regedit or using any other 3rd party application.
Restart the PC again.
Download the latest full feature driver from www.hp.com/drivers and install it on the computer.
Connect the printer to your computer only when the setup prompts for the printer.
Let me know how it goes.
I am an HP Employee