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Honor Student
Posts: 2
Member Since: ‎04-03-2012
Message 1 of 4 (2,256 Views)

My HP Officejet Pro 8100 printer refuses to print in color

My HP Officejet Pro 8100 printer refuses to print in color, I have a macbook OSX 10.7. for some reason it will not print in color and I do not know what to do. please help.

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Distinguished Professor
Posts: 3,102
Member Since: ‎11-22-2011
Message 2 of 4 (2,235 Views)

Re: My HP Officejet Pro 8100 printer refuses to print in color

Ctopkis, Make sure you have updated your firmware. Here is the link to the lastest firmware that was posted on 02-18-2012. 

 

Firmware upgrade is for HP Officejet Pro 8100 ePrinter - N811a

 

Post back and let me know if this fixes the issue or not.

 

-Sean

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Honor Student
Posts: 2
Member Since: ‎04-03-2012
Message 3 of 4 (2,231 Views)

Re: My HP Officejet Pro 8100 printer refuses to print in color

nope it is still is printing in black and white.

Intern
Posts: 76
Member Since: ‎05-08-2013
Message 4 of 4 (2,016 Views)

Re: My HP Officejet Pro 8100 printer refuses to print in color

[ Edited ]

Hi,

 

You may try out the trobleshooting steps in the link below.

 

http://support.hp.com/us-en/document/c02892752

 

 If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

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