Ask questions. Help others.
The HP Community is here for you.
Post new question
Question
Reply
 
Note on archived topics.
This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here, or click on "Post new question" above and select the appropriate board.
Student
Posts: 1
Member Since: ‎08-21-2013
Message 1 of 2 (1,112 Views)

My HP Officejet Pro 8500A plus black ink cartridge will not print.

My HP Officejet Pro 8500A plus black ink cartridge will not print. I just changed the black ink cartridge (HP brand), cleaned the cart and heads, ran the tool function for cleaning heads, used a second, new HP cartridge and it still won't print.  I ran the tool function for cleaning heads on the second cartridge and got all the way to the 3rd cleaning and it just sets there saying "Now Printing" until I cancel it.

What do I do

0 Kudos
Regents Professor
Posts: 4,893
Member Since: ‎10-11-2012
Message 2 of 2 (1,097 Views)

Re: My HP Officejet Pro 8500A plus black ink cartridge will not print.

Sorry that you are having a problem with the black printing out. 

 

If you have taken out the print head and cleaned manually, and still get the same results, you may have a bad print head. This may need replacing. 

**Click the KUDOS star on the left to say 'Thanks'**
Please mark a reply "ACCEPTED AS SOLUTION" if it solved your problem, so others can find it.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation