Ask questions. Help others.
The HP Community is here for you.
Post new question
Question
Reply
 
Note on archived topics.
This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here, or click on "Post new question" above and select the appropriate board.
Student
Posts: 1
Member Since: ‎12-20-2013
Message 1 of 3 (1,913 Views)

My HP Photosmart 5520 is offline. how do I get it back online so I can print?

My HP Photosmart 5520 is offline. how do I get it back online so I can print?

0 Kudos
Retired
Posts: 16,806
Member Since: ‎09-03-2013
Message 2 of 3 (1,867 Views)

Re: My HP Photosmart 5520 is offline. how do I get it back online so I can print?

[ Edited ]

Hi Shendaf

 

I understand the printer is offline and won't print anything.

 

Try and print a hardware self test on the printer to find out if it is a hardware or
software issue. Click Here.

 

I have provided a document to resolve this issue. Download and run the Print and Scan Doctor.

 

Please provide the following information so I can assist you better.

What operating system are you using?
Here is a document to check your operating system for Windows or Mac.

How is the printer connected? (USB/ethernet/wireless)

 

 

Gemini02

I work on behalf of HP

Click the Thumbs Up below to say “Thanks” for helping!
Student
Posts: 1
Member Since: ‎03-16-2015
Message 3 of 3 (1,188 Views)

Re: My HP Photosmart 5520 is offline. how do I get it back online so I can print?

someone help me use my printer again.  Nothing I have read works and I am getting so frustrated.  Almost tempted to just turn this one back in.

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation