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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-15-2017 05:17 AM

HP Recommended
Product: HO6830 all in one inkjet
Operating System: Microsoft Windows 7 (64-bit)

Hi,

I am getting pink instead of blue when I print in colour?

I've tried the cleaning tools and installed new HP Cartridges but nothing works.

Self test diagnostice shows Magenta,yellow, and black, but no Cyan.

Any ideas on how to fix this problem would be appreciated.

 

Kevin

1 REPLY 1

‎05-16-2017 01:31 PM

HP Recommended

Hi @milligan001,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you.

I understand that your HP Officejet Pro 6830 e-All-in-One Printer prints in pink instead of blue when you print in color.

 

This issue could occur if the printhead is damaged or not working properly.

 

Let's go through a few steps to troubleshoot this issue.

 

And here's the step by step guide for you in the link: Print Quality Issues

 

Let me know how this works.
 

You have a good day ahead.

Rainbow23 - HP Support.
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