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09-15-2011 12:07 PM
I found another post concerning another model, turn off (unplug) the printer, do a restart on the computer and press the #/3 (don't know what worked but I had cap locks on and held the shift key as if I were typing the # symbol) key while pressing the 6 on the number keypad (right hand side of the keyboard) . When windows started and was all logged on the printer worked. Go figure!