My MFP M277dw will not print text in color....

[Faely]

I recently purchased this printer. I had to mark installed for duplex feature to work. Sometime after doing so my text now will only print in black (maybe grey). Pictures print in color fine.  How can I get the text to print in color again?

[Jeet_singh]

Hi @Faely,

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for the First Time Here? Learn How to Post and More.

I understand you are having print quality issues on your HP LaserJet Printer. Don't worry we'll work together to find a solution for you.

To provide you with an accurate solution, I'll need a few more details:

What is the operating System installed on the PC? Windows PC or Mac OS

Did you check the print settings?

Are you able to make a standalone Copy from the printer?

Have you performed any troubleshooting steps before posting this on HP Forums?

In the meantime, let's try these steps here:

Please make sure that the printer is connected directly to the wall outlet and not to the surge protector.

Remove all the ink cartridges and then try to perform a hard reset on the printer.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Now insert the ink cartridges and then try to print a test page and check if it works.

If you’re running Windows, I would start by checking the installed printer software by downloading and running the HP Print and Scan Doctor. This tool can diagnose and fix many printing and printer software related issues. Please use this link to help you with that information: http://hp.care/2biN2XE 

Let’s first try and make a “photocopy” to determine whether the issue is with the printer or not. Place a document on the scanner glass and choose “Copy” option. If the printer is making a good copy, then the printer hardware is fine.

For more details, please go through the steps suggested in the support document for - Fixing Poor Print Quality - Click here

Please respond to this post with the result of your troubleshooting. I look forward to hearing from you. 

If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.

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And I Hope you have a good day, Ahead.

Regards,