cancel
Showing results for 
Search instead for 
Did you mean: 
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
Testtechron
New member
3 1 0 0
Message 1 of 3
471
Flag Post

Solved!

My Officejet Pro 6830 has error Messege "Problem with printhead". Gone through all troubleshooting.

HP Recommended
HP Officejet Pro 6830
Microsoft Windows 10 (64-bit)

My HP Officejet Pro 6830 has been operating normally and then all of a sudden it started giving the error messege "Problem with printhead".  It will not print at all anymore.  It will not let me do any of the troubleshooting procedures.  I am using a wireless network on windows 10 64 bit operating system.  My printer is covered under warranty.  What can I do to resolve this?

0 Kudos
2 REPLIES 2
Bob_Headrick
Level 16
Level 16
33,260 26,616 2,420 8,852
Message 2 of 3
Flag Post
HP Recommended

You will need to contact HP for service, they will likely need to send you a replacement printer.

 

From a post by Sunshyn2005, to contact HP Support see the following link to create yourself a case number, then call and it may help speed up the call process:

 

Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click on: HP contact options - click on Get phone number
 
Case number and phone number appear.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click the "Thumbs Up" to say "Thank You"

Testtechron
Author
New member
3 1 0 0
Message 3 of 3
Flag Post
HP Recommended
Thank you for your help! I am getting a replacement printer.
0 Kudos
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation