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ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
VGH
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Message 1 of 2
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My device will not scan despite it being recognised in the network as a scanner and printer

‎05-13-2017 09:59 AM

HP Recommended
Product: Laserjet Pro MFP M127fn
Operating System: Microsoft Windows 10 (64-bit)

Since upgrading to windows 10 recently my device stopped scanning. With the HP Print and SCAN doctor the process gets stuck at the WIA step and it states that the Scan process was stopped by the User. I have tried the usual stuff posted on the Forum including uninstalling and re-installing drivers.Can you please help me? 

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sandytechy20
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post

‎05-14-2017 02:46 PM

HP Recommended

@VGH

 

Welcome to the HP Forums. I would be happy to help you with your HP LaserJet M127fn printer. I understand that you are unable to scan and you have already done some preliminary troubleshooting. 

  • Uninstall and reinstall the printer software again.
  • Check Windows Image Acquisition settings.
  • Temporarily disable firewall software on the computer.

Click here and follow the document to perform the above mentioned steps.

(Note: Though the title of the document is different, these steps should fix the issue)

 

Let me know how it goes.

Cheers.

Sandytechy20
I am an HP Employee

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