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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-22-2017 02:57 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Last week there was some update done from updater.  Then I got a your computer could be infected message.  I ran my McAfee and no problem was found.  Did a system restore and now I cannot install my printer again and my @hpeprint address is not the one printer says it is

3 REPLIES 3

‎05-23-2017 03:28 PM

HP Recommended

Hi @rlast1

 

Welcome to the HP Forums!

 

Thank you for posting your query in this forum, it's a great place to find answers.

 

I reviewed your post and I understand that you are unable to install the printer on your PC and the printer email address is changed.

 

Don’t worry, we will work together to resolve this issue and It’s a pleasure to assist you in this regard.

 

In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.

 

·         What is the model of your printer?

·         Are you getting any error message when you are trying to print?

·         When was the last time the computer was working fine?

·         Are you able to make a copy?

·         How is the printer connected to the PC? (USB/Wireless)

·         Have you made any software or hardware changes on the computer?

·         Have you performed any troubleshooting steps before posting?

 

Looking forward to your reply and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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‎05-23-2017 04:54 PM

HP Recommended

printer is a 5741 and when plugged into usb works fine.  Everything worked fine up to last week and printer still prints from my cell phone. 

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‎05-23-2017 05:48 PM

HP Recommended

Hi @rlast1

 

I recommend you to follow the steps in the below article and check if it helps.

 

http://hp.care/2rf3PHw

 

For the email, I recommend you to login to the EWS page and page the email there. Refer to the below document for more information.

 

https://support.hp.com/in-en/document/c02940150

 

Let me know how it goes and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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