My envy 7640 will not copy or scan

[Amy261]

My 7640 will not copy or scan, the bar under the glass will not move. I can still print.

[The_Fossette]

Hi @Amy261

Welcome to the HP Forums!

Thank you for posting your query in this forum, it's a great place to find answers.

I reviewed your post and I understand that you are unable to scan and copy.

Don’t worry, we will work together to resolve this issue and It’s a pleasure to assist you in this regard.

As you have mentioned that the scanner light is not moving when you are trying to scan/copy, I would like to inform you that it is a hardware failure.

I recommend you to contact phone support and check the available service options for the printer.

Here is how you can get in touch with the phone support.

Open link:  www.hp.com/contacthp/

Enter Product number or select to auto detects

Scroll down to "Still need help? Complete the form to select your contact options"

Scroll down and click on HP contact options - click on Get phone number.

Hope that answers your question and you have a great day!

Take care.

Cheers!