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Amy261
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Message 1 of 2
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My envy 7640 will not copy or scan

HP Recommended
ENVY 7640
iOS

My 7640 will not copy or scan, the bar under the glass will not move. I can still print.

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The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

Hi @Amy261

 

Welcome to the HP Forums!

 

Thank you for posting your query in this forum, it's a great place to find answers.

 

I reviewed your post and I understand that you are unable to scan and copy.

 

Don’t worry, we will work together to resolve this issue and It’s a pleasure to assist you in this regard.

 

As you have mentioned that the scanner light is not moving when you are trying to scan/copy, I would like to inform you that it is a hardware failure.

 

I recommend you to contact phone support and check the available service options for the printer.


Here is how you can get in touch with the phone support.

 

Open link:  www.hp.com/contacthp/

Enter Product number or select to auto detects

Scroll down to "Still need help? Complete the form to select your contact options"

Scroll down and click on HP contact options - click on Get phone number.

 

Hope that answers your question and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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