Resolve Windows 10 related issues for your HP computers or printers by HP Windows 10 Support Center
My 7640 will not copy or scan, the bar under the glass will not move. I can still print.
Welcome to the HP Forums!
Thank you for posting your query in this forum, it's a great place to find answers.
I reviewed your post and I understand that you are unable to scan and copy.
Don’t worry, we will work together to resolve this issue and It’s a pleasure to assist you in this regard.
As you have mentioned that the scanner light is not moving when you are trying to scan/copy, I would like to inform you that it is a hardware failure.
I recommend you to contact phone support and check the available service options for the printer.
Here is how you can get in touch with the phone support.
Open link: www.hp.com/contacthp/
Enter Product number or select to auto detects
Scroll down to "Still need help? Complete the form to select your contact options"
Scroll down and click on HP contact options - click on Get phone number.
Hope that answers your question and you have a great day!
The_Fossette I am an HP Employee
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