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Honor Student
Posts: 4
Member Since: ‎03-18-2012
Message 1 of 7 (453 Views)

My hp photosmart all in one 309a does not print PDF

I recently had to uninstall and reinstall the program, and now all prints fine EXCEPT Adobe PDF documents.  Any Answers?

Thanks

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Provost
Posts: 41,913
Member Since: ‎01-07-2009
Message 2 of 7 (444 Views)

Re: My hp photosmart all in one 309a does not print PDF

Do you have Adobe Reader installed?

If I was able to help you or guide you on your way to resolve your issue, you can click on the purple Thumbs up + icon to say thanks.

If your problem is solved , please click the Accepted Solution button

I am not an HP Employee, I am a volunteer posting here on my own time
Honor Student
Posts: 4
Member Since: ‎03-18-2012
Message 3 of 7 (442 Views)

Re: My hp photosmart all in one 309a does not print PDF

Thanks for reply.  I DO have Adobe reader installed, and always install the updates.  I could print those docs before I uninstalled and reinstalled.  Something went wrong there.

Provost
Posts: 41,913
Member Since: ‎01-07-2009
Message 4 of 7 (431 Views)

Re: My hp photosmart all in one 309a does not print PDF

What did you install and reinstall?

If I was able to help you or guide you on your way to resolve your issue, you can click on the purple Thumbs up + icon to say thanks.

If your problem is solved , please click the Accepted Solution button

I am not an HP Employee, I am a volunteer posting here on my own time
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Honor Student
Posts: 4
Member Since: ‎03-18-2012
Message 5 of 7 (425 Views)

Re: My hp photosmart all in one 309a does not print PDF

I had to reistall the printer software!

Provost
Posts: 41,913
Member Since: ‎01-07-2009
Message 6 of 7 (392 Views)

Re: My hp photosmart all in one 309a does not print PDF

Hi,

Sorry to take so long to reply. I was in San Francisco for the past week and only had my HP Touchpad with me. Try removing and reinstalling the HP Reader software program. 

If I was able to help you or guide you on your way to resolve your issue, you can click on the purple Thumbs up + icon to say thanks.

If your problem is solved , please click the Accepted Solution button

I am not an HP Employee, I am a volunteer posting here on my own time
Honor Student
Posts: 4
Member Since: ‎03-18-2012
Message 7 of 7 (388 Views)

Re: My hp photosmart all in one 309a does not print PDF

Thanks Enrico.  Will do.

 

Sandra

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