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Honor Student
Posts: 1
Member Since: ‎08-29-2011
Message 1 of 5 (28,821 Views)

My new HP Officejet 4500 wireless won't scan

when I try from the panel on the printer, I get a "no scan options" message.  When I try from the computer, using HP SCAN, I get another error message that says the printer may be under control of another program.  I tried all the options that this message goes on to suggest, but none work.  AAARRRGH!  PIECE OF CRAP.

Honor Student
Posts: 2
Member Since: ‎12-19-2011
Message 2 of 5 (28,515 Views)

Re: My new HP Officejet 4500 wireless won't scan

Really? No support or help after months? Mine has the same problem - and the scanning was a big part of why I bought a new printer.  What can I do next? Buy something else? God I hate it when some big company sells stuff that doesn't work. So big they don't care to give real help.

Honor Student
Posts: 2
Member Since: ‎12-19-2011
Message 3 of 5 (28,509 Views)

Re: My new HP Officejet 4500 wireless won't scan

Student
Posts: 1
Member Since: ‎02-14-2013
Message 4 of 5 (24,804 Views)

Re: My new HP Officejet 4500 wireless won't scan

i have spent some time and resolved all the issues related to my printer including wireless printing, scanning as well as usb printing and scanning.

 

the steps are easy.

 

1: u have to uninstall completely the hp support cente as well as everthing related to hp printer.

 

2: insert the disc u received with ur printer and autorun.

 

3: for network printers connect ur printer with your router using Lan cable provided with the printer . if u were previously using your printer than first goto settings of printer from setting butoon adjacent to lcd of printer and go to network settings and reset settings than ok.

 

4: now ur pc will detect your printer if not then click refresh on the side 2 to three times as printer needs time to receive ip address from router.

 

5: now follow the steps and you will configure a wireless printer+ scanner . on your home u can see a hp support centre shorcut open it and it will confirm the connection of ur wireless laptop and printer.

 

6: To keep your printer working properly after restart, go to your network settings on printer and then ip settings then click on manual then ok.

 

7: those who want to connct printer using usb cable now simply turn off your wifi receiver of laptop and connect the printer to laptop using usb cable.

 

8: follow simple steps and here the printer is set up.

 

9: you can toggle between the wireless and wired printer from hp support centre shorcut on ur screen. and remember to make the printing style u use mostly as ur default printer. 

 

Peace .

more than happy to resolve ur queries.

 

Regards

Amir

Student
Posts: 1
Member Since: ‎07-27-2015
Message 5 of 5 (6,717 Views)

Re: My new HP Officejet 4500 wireless won't scan

Please, how can I uninstall completely the HP support as you say in point 1.? I don't have the disc and the scanner is connected at my PC. May you speak Italian? I don't see any setting button: only the button "OK", the "return arrow" and the "X". and I push all of them but nothing!  Sometimes it seems working and  it ask me how many copies I want, but it's like 0. Help me, please!

 

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