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02-15-2013 09:58 AM
I just recently bought a new All-in-One 4620 printer. It is working fine with the 2 wired desktops we have. It will work 50% of the time with my wireless laptop. It will work for 3 or 4 days with the laptop, then it will signal it is "offline" when a try to print something from it the next time.
My laptop is running Windows XP. The 2 desktops are running Windows XP and Windows 8, respectively. I have made sure the printer IP address is the same on all computers, including my laptop.
The printer is plugged into a surge protector--the same surge protector that is running the desktop Windows XP.
Currently using a Verizon FiOS router/modem (Actiontec), and I read a previous forum Q&A that talked about how to make sure the Actiontec was involved in some printer problems. Followed the instructions on that Q&A, and it got my wireless talking to my printer at that time. But, here we are again with the repeated offline problem.
To note, I have removed the printer hardware numerous times and re-downloaded it from the HP website (for some reason, my laptop will not open the HP CD that came with the printer anymore--it did during initial installation). Also, even when the printer will printer from my laptop, the HP diagnostic tool shows a blank space where a printer name should be when the window comes up that says "which printer would you like to connect to?"" There is no printer name visible in that space.
Hope all this info helps.
02-15-2013 06:05 PM - last edited on 04-19-2016 12:36 PM by OscarFuentes
Honestly, the solution to this probelm would be to get a better router, but.....
Download and run this: http://support.hp.com/us-en/document/c03286146
What does it say?
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
02-17-2013 06:36 PM - last edited on 04-19-2016 12:37 PM by OscarFuentes
You have to access your routers admin pages. Refer to your routers manual for all information.
Printer does not maintain wireless connection.
Step 6 to set Static IP
In the router you can change your wireless channel too.
05-11-2014 06:59 AM