The HP Community is here for you.
10-21-2011 01:26 AM
From the Control Panel, open Administrative Tools and select Sevices. Browse down to the print spooler service, right click it and select Properties then click on the Stop button. Now browse to C:\Windows\System32\Spool\PRINTERS and delete the job inside this folder - You may need to click a prompt to gain the appropriate authority to open the PRINTERS folder.
Restart the computer and you should find the document(s) have been removed.
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Windows Insider MVP
05-14-2015 05:31 AM
I've gone into Admin Tools-Services-Spooler-Printer, stopped the spooler, then went to System 32-Spooler-printers and manually deleted the stuck job. It removes it from the computer, but it is still in the printer itself. I've run the HP Print and Scan Doctor, the Microsoft Mr. FixIt, tried manually deleting the file from the printer. Unplugged the printer, uninstalled and reinstalled the printer and rebooted more times than I can count and still no printing. I can remove every print job on the printer except the original offender. I'ver run every virus/malware scan and found no offenders. Does anyone have any further options? Thanks!