-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Archived Topics
- Printers Archive
- My printer keeps saying 'please insert card'

Create an account on the HP Community to personalize your profile and ask a question

02-12-2017 02:17 AM
Any help please?
02-13-2017 07:20 AM
Hey there! @12kmaxwell, Welcome to HP forums.
I understand that your printer keeps saying you to insert card.
Kudos to you for trying out few steps reaching out to us.
Don't worry I'll try to help you out.
Please try the steps mentioned below.
This message has to do with the photo memory slot.
Are you getting this error message on your printer or on your computer?
Try performing a hard reset on your printer and check if it helps.
Unplug all cables and memory cards from the printer. Unplug the power cord, directly from the back of the printer while the printer is still turned on.
Unplug the other end of the cord from the power source.
If there is a power module on the power cord, disconnect one end and reconnect it.
After 60 seconds, plug the cord directly into a wall outlet ( not a surge protector or battery backup ).
Plug the power cord into the back of the printer.
The printer should automatically power back up. If it doesn't, turn it on with the power button.
Try making a photocopy (if your printer is an all-in-one printer) before connecting any other cables to the printer.
Connect any other needed cables to the printer.
Also, refer this article to troubleshoot printer offline messages.
Let me know if this works!
Have a beautiful day ahead! 🙂
A4Apollo
I am an HP Employee
