My printer "HP LaserJet 200 Color MFP M276 PCL6" is giving me an error message

[Christy72]

Hi,

My printer "HP LaserJet 200 Color MFP M276 PCL6" is giving me an error message althought it was working 2 minutes before giving me that message. One of my collegues was installing the printer on his computer and after finishing, the printer stopped working on my computer.

What could have happened ? and what should I do?

Thanks

[dansdaduk]

In order to get meaningful replies, you need to provide more information; for example:

• What is the exact text of the error message?
• How is the printer connected to your PC? USB or network?

... and (since this is a LaserJet printer) you should really have posted the question on the LaserJet board rather than the Inkjet board.

[Christy72]

- The status of the printer is "Error".

- Network

And thanks for the  info. I have never used this website before. I was searching on google for an answer and I found my self in this forum so I signed up and posted my question.

Thanks

[dansdaduk]

>> ... The status of the printer is "Error" ...

I assume that this is reported on the PC, rather than on the printer itself.

Not a very informative error message, unfortunately.

It possibly means that the PC is (now) unable to communicate with the printer.

Has your other user changed anything on the printer (the IP-address, for example), or changed its connection (changed/removed the cable?).

Can you 'ping' the printer via its IP- address?

[Christy72]

I just printed a report from the printer it says that the IP Adress is : 192.168.223.1 while it is different on my computer

How can change the IP address on my computer? Should I re-install the printer? Is there an easier solution?

 Thanks!

[dansdaduk]

You need to do several things:

• Check that you can 'ping'  the 'new' address (you might not be able to, as it may be on a different subnet (look up 'Subnetwork' on Wikipedia).

• Find out why the address has been changed; it may just be that the printer has been set up to obtain its address via a (different?) DHCP server, which means that the address will change periodically - not ideal; better to use a static IP-address (within the 'excluded' range of your router/switch), which should be the same for all users (the printer can only have one address at any time); but it will probably need to be on the same subnet as your PC.

• Once you've got answers to those questions, you can probably just use the Configure Port button to enter a dialogue where you can change the IP-address that your PC associates with the printer; but this may depend on whether or not you're an administrator user, and on security policies which may be in force - not something I can advise on , sorry.