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Honor Student
Posts: 3
Member Since: ‎09-15-2012
Message 1 of 2 (893 Views)

My printer will not stay connected

My printer Photosmart Premium all in one C309 g-m will not stay connected.  Each time that I go to print something, I have to go in and uncheck the offline box.

My operating system is Windows 7 (64-bit) Smiley Frustrated

I have already tried to upload the driver softwqre update, I got a message saying that I do not need it.Smiley Surprised

0 Kudos
Associate Dean
Posts: 7,948
Member Since: ‎11-28-2011
Message 2 of 2 (883 Views)

Re: My printer will not stay connected

How is the printer connected to the computer?  HP designed a quick and easy tool that diagnoses and resolves many printing, scanning, and connectivity problems: The HP Print and Scan Doctor. HP recommends that you download and install the Print and Scan Doctor any time you need to troubleshoot a problem with your HP printer from the link below.

Let me know what errors you receive?

http://www.hp.com/go/tools

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