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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended
Envy 5661

My printer will only print one, and one only, page I scanned yesterday.  I have only scanned one scanned copy with this machine.  I have changed everything to print, including on the MAC, but the same scanned document will only print.

 

However, when I turn on the printer  and click "copy,"the "copy preview in progress appears, and it is that scanned copy.

 

Why can't I print, which I have previously done, due to one, and only one, copy I scanned in the printer/scanner?  Thank you

1 REPLY 1
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Hi @bhaugsoen

 

Welcome to the HP Forums!

 

Thank you for posting your query in this forum, it's a great place to find answers.

 

I reviewed your post and I understand that you are unable to print.

 

Don’t worry, we will work together to resolve this issue and It’s a pleasure to assist you in this regard.

 

In order that I may provide you with an accurate solution, I will need a few more details.

 

·         When was the last time the printer was working fine?

·         How is the printer connected to your PC?

·         Have you made any software or hardware changes on the computer?

·         Have you performed any troubleshooting steps before posting?

 

Meanwhile, I recommend you to follow the steps in the below article and check if it helps.

 

http://hp.care/2rhBWP6

 

Let me know how it goes and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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