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punturi1
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My printer won't copy

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hp officejet 4620

My Officejet 4620  will copy from my Comp. and will copy from my scan , but won't copy from a hard copy please advise 

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Rainbow7000
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Hello there! Welcome to the HP Community @punturi1,

 

 

I saw your post about the copies not working properly when attempting to make them from your Officejet 4620, and I wanted to reach out to help! Please click the link below and try the two steps in the guide. When you are done the reset, try making the copies again. If they continue to fail, contact  HP to see about a replacement printer.

 

Good luck:)

 

HP All-in-One Products - A 'Scanner Failure' Message Displays on the All-in-One Control Panel and Yo...



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Click the "Accept as Solution" if I have guided you to a solution!


Contact HP:
Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click on: HP contact options - click on Get phone number
Case number and phone number appear

a i n b o w 7000

I work on behalf of HP



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