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EEJD Student
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Message 1 of 2
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My printer works ok from computer, but scan and copy result in a sheet of black ink

ENVY4507
Microsoft Windows 10 (32-bit)

When scanning to computer screen the result is multiple fine vertical  coloured lines

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Provost Provost
Provost
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My printer works ok from computer, but scan and copy result in a sheet of black ink

Hi,

Thanks for using the HP Forums.

 

Can you power cycle the printer (switch off and then switch on) and ensure that you are plugged into the wall socket and not any extension plugs.

 

Make sure that the scanner lid is closed properly during initialization.

 

Are you able to copy a document successfully?

 

If you are still getting the same issue, then the scanner may be defective.

 

Thanks.

I am an HP Employee
Although I am speaking for myself and not for HP.
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