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‎03-27-2017 01:03 PM - edited ‎03-27-2017 01:07 PM

HP Recommended
Product: Officejet 8630
Operating System: Microsoft Windows 10 (64-bit)

I have installed and uniinstalled the software for my HP8630 printer 3 times.  When I try to print from my website and database I keep getting the message that says it is not attached to a printer.  I can't even print to a pdf file.  The actual message says:  "We couldn't reach this printer.  Make sure printer is on and you are connected to the printer's network or try different printer."  I never had this problem in the past.  However the only thing different is that it stopped printing after a Windows 10 upgrade.  I am wondering if it is a driver problem or if there is something wrong with the spooler.  Can anyone help?

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-28-2017 09:51 AM

HP Recommended

The antivirus software that caused this problem was AVG.

View solution in original post

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6 REPLIES 6

‎03-27-2017 01:09 PM

HP Recommended

Running the diagnostics at http://www.hp.com/go/tools may help resolve the issue.  Download and run the HP Print and Scan Doctor.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


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‎03-27-2017 01:12 PM - edited ‎03-27-2017 01:13 PM

HP Recommended

I have already done this about 4 or 5 times.  I have no resolve.  Thanks for your tip, though.

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‎03-27-2017 01:26 PM

HP Recommended

How is the printer connected - USB, wired LAN, Wireless LAN? If wirelesss find the printer's IP address - touch the wireless symbol on the front panel which will show the IP address.  Put this address into your browser - does it give an error or does it open the printer's Embedded Web Server?


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


Was this reply helpful? Yes No

‎03-28-2017 08:20 AM

HP Recommended

Thank you so much for replying to my problem.  The problem was actually caused by a blockage from my anti-virus protection.  Once I figured this out, I was able to remove the block and am now able to print. 

Again, thanks for your help!  I really do appreciate that there are folks out there wanting to help!  Have a great day.

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‎03-28-2017 09:35 AM

HP Recommended

Which Anti-Virus program caused the issue?  

 

Please mention the name, then mark your answer as "accept as solution", it will help others with a similar issue find the answer.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


Was this reply helpful? Yes No

‎03-28-2017 09:51 AM

HP Recommended

The antivirus software that caused this problem was AVG.

Was this reply helpful? Yes No
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