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01-20-2014 04:23 PM
I had done that a few years ago but the local office stores only had the lower end PC printers set up for demos. Nothing with a JetDirect, just the more basic interface, and the USB connected printers.
01-20-2014 04:49 PM
thank you very much. I'm going to have to go back and dig through notes to see what the problem printers were (it was at least 3 years ago, and I expect they're no longer active products).
As much as I'd appreciate getting the info, please make them put it online, in the specs, in the user guides, somewhere. I imagine the number of customers who need this info isn't large, but I'd guess if the number hours I and others here have spent trying to get that info from HP adds up to over 100 by now.
A customer on the Enterprise board responded to my query there during the experts day and sent a PDF of the PCL font list for the Pro 400 Color MFP M475dn and that printer does have adequate font coverage.
The expert who responded told me how to print the font list from a LaserJet 1015... which we don't have.
01-20-2014 10:34 PM
>A customer on the Enterprise board
Actually this same board. It would be helpful to provide a link:
01-21-2014 10:11 AM
thanks! I posted the other via the 'expert day' link to the forums and initially didn't see both in the topic list. So while I regret the duplication I thought a new topic was necessary to get the attention of the Pro(s) during the special event.
01-21-2014 10:14 AM
Thank you for the replies. It sounds like someone else provided you with a few print outs of the font lists. Would you like additional ones? If so, please let me know.
Based upon your comments above, it sounds like what you really want is the information documented on the Spec sheets for the products on the web. We are working on this and hopefully we will be able to get this posted. I will keep you up to date on the progress.
01-21-2014 03:56 PM
yes, Chris H uploaded the PCL font list for the LaserJet Pro 400 Color MFP M475dn in the thread that was linked above, and has indicated he'll try a soft font load to it when he can.
And yes, while I need the info on these printers for current needs, I also hope HP is going to make the info available down the road, and for future printers as they come out. I know from comments elsewhere that I'm not the only person who has run into these problems due to the lack of detailed presales info.
I really appreciate your following up.
01-22-2014 06:17 PM
Attached are the PCL5 font lists for the:
Officejet Pro X476dn MFP
Officejet Pro X576dw MFP
products. I also received an email from an engineer on these products and he stated that they do have limited support for some downloaded permanent soft fonts on these devices. These devices do have very limited flash, and so the number of and size of downloadable soft fonts is limited.
We are working on getting you the PCL5 fontlists for the other products on your list as well. Hopefully those will be posted within the next few days.
We are also continuing to work on getting this information on the web-based spec sheets for the different products. I will keep you up to date as things progress.
01-23-2014 04:58 PM
thanks! Thats three printers down.
SamKnows posted in the other thread that the 85-font set will continue to be supported. If there is a way to know for sure which series of printers (f.ex all Pro printers? All P3xxx but maybe not all P2xxx? etc) that helps. He also posted that the Pro series support the downloadble soft fonts, formats 0, 10, 11,20,15 and 16, with plans to retain the capability.
Although it wasn't stated that _every_ Pro that supports PCL5 will have the full 85 font set, it sure sounds like that is the case and if so then any of the Pro series LaserJets or MFPs (that mention PCL5, I'm still going to be cautious) should meet the customers' needs.
I doubt our remaining customers are going to be in the market for enterprise-class printers (though its not impossible since they used them in the past) but I did get one person at HP to tell me about a year ago that if those specified PCL5 in the docs or specs that they would be fully compliant and compatible with PCL that printed on an HP5Si printer or equivalent
The remaining low end printers are still at issue.
I did find one reference from 2008 that four LaserJet P2015 printers, whose presales info said it was PCL5 compliant, had to be replaced at a customer site (with 2430s). The only reference we could find said that there were 45 scalable fonts. Turns out that was for PCL6. PS got 35 scalable fonts, and PCL5 only got 11 plus 11 lineprinter fonts.
None of the 11 scalable fonts available to PCL5 had proportional spacing. Only fixed pitch. This made it unusable for practically all of our customers except for line report printing (no forms, no invoices, no BOLs). We also had problems getting the bitmap font used for MICR to load, and I believe the font used for logo printing, but I haven't found the details on the errors. These are font files that worked perfectly from a LaserJet 4 up to current P3xxx and P4xxx series, and presumably (though I don't have one to try) a current Pro series.
I know that we had issues with P16xx printers also but have not found the references to what they were.
The result of the two printers being unsuitable despite being described as PCL5 compatible basically made it impossible for us to provide recommendations to customers unless we could get HP to tell us very specifically that the printers were FULL PCL5 printers and not restricted like the P2015, or if the customer was willing to spend the money to get a departmental class printer (P3xxx or better, even for a low volume invoice printer) where we actually never ran into the restricted PCL5 (but again could not know that for a fact until we either got hands on one or took the risk because we never could get HP presales to tell us up front).