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ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
lloyddicken
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Message 1 of 2
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Need password

HP Recommended
HP3830
Trying to print using Glaxy S6 I phone
Use to be able using Ekey symbol but after update on phone lost all records
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Riddle_Decipher
HP Support Agent
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HP Recommended

 

@lloyddicken

Thank you for posting on HP Forums, 

Riddle_Decipher is at your service. 

 

As I Understand you are unable to print via the mobile device,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Which Operating system do you have on your mobile device?

It would help a lot if you could add the model name precisely for better assistance, is it an iPhone or a Galaxy S6?

Did you check for HP Articles with solutions?

 

While you respond to that, here's all you need to know about Mobile Printing solution for HP Printers: Click here for details.

 

Keep me posted for more,

Feel free to post your query for any other assistance as well, 

It's been a pleasure interacting with you and I hope you have a good day ahead.

 

If you wish to show appreciation for my efforts,  

mark my post as Accepted Solution. 

And click on the Purple Thumbs up icon at the bottom of my comment. 

Regards, 

Riddle_Decipher
I am an HP Employee

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