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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-22-2017 02:33 PM

HP Recommended
Product: ENVY 7640 All in Oner
Operating System: Microsoft Windows 10 (64-bit)

I had installed the ENVY 7640.  I did so through AiO remote, because that popped up.  It was working, but I thought I was missing some software.  Not sure what I did, but the printer will not connect even though it is connected to my wireless system.  The driver is gone,  I've tried to totally clear it and start over but that doesn't work.

1 REPLY 1

‎05-23-2017 02:52 PM

HP Recommended

Hi @BLW1

 

Welcome to the HP Forums!

 

Thank you for posting your query in this forum, it's a great place to find answers.

 

I reviewed your post and I understand that you the printer is not connected wirelessly to your PC.

 

Don’t worry, we will work together to resolve this issue and It’s a pleasure to assist you in this regard.

 

In order that I may provide you with an accurate solution, I will need a few more details.

 

·         When was the last time the printer was working fine?

·         Have you made any software or hardware changes on the computer?

·         Have you performed any troubleshooting steps before posting?

 

Meanwhile, follow the steps in the below article to setup your printer wirelessly.

 

http://hp.care/2rexeSj

 

Let me know how it goes and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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