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andy781
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Message 1 of 2
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Never had so much trouble

HP Recommended
hp envy
Microsoft Windows 10 (32-bit)

can not conectt via wifi plus the driver is not installing , never had so much trouble getting a printer to work all in all this printer is ruhbish to set up , add printer failed , drivrer missing , what ever next

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Jeet_singh
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Message 2 of 2
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HP Recommended

 

Hi @andy781,

 

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for the First Time Here? Learn How to Post and More.

 

I see from the post that you are having trouble installing your HP printer. Don't worry I'll try my best to help you with this,

 

To provide you with an accurate solution, I'll need a few more details:

Could you provide me with the Printer Product number? Use this link to find it: http://support.hp.com/us-en/document/c03754824

Have you made any changes on the printer before the issue started?

When was the last time it worked (date)?

 

In the meantime, let's start off by performing a Hard reset on the printer, router, computer and other devices on the same network

 

The following steps temporarily disconnect network and Internet connections and require restarting your computer. Complete any tasks or downloads in progress before continuing.

1. Press the Power button on the printer to turn it off.

2. Disconnect the power cord from the rear of the printer.

3. Disconnect the power cord from the wireless router.

4. Turn off the computer.

5. Wait for 30 seconds.

6. Reconnect the power cord to the wireless router.

7. Wait for 30 seconds, or until the router is fully on and ready

8. Turn the computer back on.

9. Wait for the computer to reload

10. Reconnect the power cord to the rear of the printer.

11. Turn the printer back on.

 

Let's try these steps here:

 

1.) In Windows, search for and open Programs and Features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and Printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13 ). Restart the PC

14 ). Now click on this link: https://support.hp.com/us-en/drivers (Please choose Operating system and version before downloading the drivers for his printer).

15 ). In the connection type window, select “Wireless” and follow the on-screen instructions to complete the installation.

 

I hope this helps. Let me know how it goes for further assistance.

If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.

If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment.

                                                          

And I Hope you have a good day, Ahead.

Regards,

 

Jeet_Singh
I am an HP Employee

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