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‎05-04-2017 05:20 AM - edited ‎05-04-2017 06:28 AM

HP Recommended
Product: All in One 3730
Operating System: Mac OS X 10.11 El Capitan

I've just bought a 3730 and despite having both Colour and Black in cartridges installed (the ones that came with the printer), I am not able to print in colour - everything comes out Black and White.  Both fully installed with plastic strip removed and so they are recognised with ink leves.

 

I'm using a Mac, and screenshot is attached of the options it gives me. Same for Word / PDFs etc. - doesn't seem to depend on programme.

 

Any help gratefully received

 

 

NOTE: NOW RESOLVED AFTER DOWNLOADING "RECOMMENDED" ESSENTIAL SOFTWARE

Thanks,

 

TomScreen Shot 2017-05-04 at 12.20.20.png

1 REPLY 1

‎05-05-2017 01:11 PM

HP Recommended

Hi @tombigglestone,

 

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for the First Time Here? Learn How to Post and More.

 

I'm glad to hear you got it working. If you need any assistance in the future, please don't hesitate to reach out to us again.

Thanks for taking the time to let the community know about the solution

 

I hope both you and your product works great and remain healthy for a long time 😉

 

Take care now and do have a fabulous week ahead. 🙂

 

Regards,

Jeet_Singh
I am an HP Employee

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