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bwanaman
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Message 1 of 2
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New 8715- Why no color printing?

HP Recommended
OfficeJetPro 8715
Mac OS X 10.11 El Capitan

Just bought a new HP OfficeJetPro 8715 at Costco.

 

Print b/w just fine.

 

Print color images as b/w even though I just installed their new cartridges (verified that they're full).

 

No help looking in the Apple System Preferences.

 

Why can't I print color?

 

 

1 REPLY 1
Riddle_Decipher
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@bwanaman

Welcome to the HP Forums 🙂 

I would like to take a moment and thank you for using this forum, it is a great place to find answers. 

 

As I understand the HP OfficeJet 8715 isn't printing in color, although works fine with B&W,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Did you reset the printing system in you mac OS?

 

If you haven't, here are a few things you can do:

Let me know how that works out, keep me in the loop and Good luck! 😉

Riddle_Decipher
I am an HP Employee

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