I just bought a new Envy 4500 and it simply does not print. ( I run Windows 7)
The scanning works beautifully, the printer is recognized by the system and set as default printer. The Print Doctor finds nothing, but it simply will not print. When I press "print" in ANY program, the print process of the program itself runs, then the printer que shows up in the taskbar. Only to tell me I have 0 pending jobs.
I tried restartin the print spooler, reinstalling multiple times after removing all kinds of old printer rutines. I have tried clearing the /windows/32/spoolers/printer folder. I am at a loss and has just bought a printer that does not work. Does anyone have a solution?
Please be sure that you do not have any cables connected to the printer that run to the computer while uninstalling and resinstalling the software and drivers. The installation will prompt you as to when to connect any cables.
If you are still haveing issues, please let me know.
I hope you have a great Monday.
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