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Honor Student
Posts: 3
Member Since: ‎05-15-2014
Message 1 of 4 (282 Views)

New HP Cartidge not working

[ Edited ]

I puchased new cartridges recently and have used them a couple of times, but now the printer is saying faulty or missing cartridge, I have cleaned the heads with cotton swap as advised help?

 

printer is HP Photosmart Premium e-All-in-One Printer - C310a

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Provost
Posts: 29,784
Member Since: ‎11-17-2008
Message 2 of 4 (269 Views)

Re: New HP Cartidge not working

[ Edited ]

What exactly is the error message?  If the error is a missing or damaged printhead the document here may help resolve the issue.

Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button ------------V

If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Honor Student
Posts: 3
Member Since: ‎05-15-2014
Message 3 of 4 (266 Views)

Re: New HP Cartidge not working

The following ink cartridge is missing or damaged

Honor Student
Posts: 3
Member Since: ‎05-15-2014
Message 4 of 4 (241 Views)

Re: New HP Cartidge not working

The following ink cartridge is missing or damaged

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