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05-05-2017 09:36 AM
I have a brand new officejet 4650 that i am setting up. The printer will not let me continue because it keeps saying i have a paper jam which i have worked for hours trying all the trouble shooting options over and over again but nothing is changing the error message. There is no paper jam. It seems that the paper is not even going up into the correct area.
05-06-2017 03:59 PM
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As I understand you are getting Paper Jam error message on your HP OfficeJet 4650 printer. Don't worry as I have a few steps to help you get through this concern,
To provide you with an accurate solution, I'll need a few more details:
What is the Operating System installed on the PC?
Have you tried to clean the rollers and check if it moves freely?
Have you tried to Clean pick-up roller if it appears to be dirty or have sticky substance, etc?
Have you checked for any obstructions inside the printer?
Let's start off by performing a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.
Remove all the ink cartridges and then try to perform a hard reset on the printer.
With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
Remove USB cable, if present.
Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.
Turn on the printer and wait till warm-up period finishes and the printer is idle.
Now insert the ink cartridges and then try to print a test page and check if it works.
If your printer connected wirelessly, make sure to temporary connect the device with USB and then follow the link to check for the latest firmware update if available for your printer, using this website.
For more details, please follow the steps suggested in the support document for - HP Printers - Paper Jam Error
If you have followed the steps suggested and still having a Paper Jam error message, I would suggest next thing would be to perform an Advanced reset on the printer. I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.
Let me know if that helps. Thank you!
I am an HP Employee
05-09-2017 09:49 AM
thank you for your help.
i have tried all of your suggestions on this post, the private messafe as well as those on the HP support doc on paper jams. at this point the printer is still saying that there is a paper jam.
what else can i try? is it just a malfuntioning printer?
05-09-2017 06:27 PM
Thank you for the update,
I appreciate your time and efforts,
If you have followed the steps suggested and still having the issue, I would personally suggest this could be a printer hardware. I would recommend you contact our HP phone support for available service related options.If your product is out of warranty please choose paid options to get the tech support number.
Please use the following link to create yourself a case number, then call and it may help speed up the call process:
Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click: HP contact options - click on Get phone numberCase number and phone number appear.
They will be happy to assist you immediately.
If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,
Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,
Thank you for posting in the HP Support Forum. Have a great day!
I am an HP Employee